Refund and Returns Policy

Refund Policy

1. Eligibility for Refunds
   Refunds are only available for items that are returned in their original, unused condition with all tags and packaging intact. Products that show signs of wear, damage, or alteration are not eligible for a refund.

2. Timeframe for Refund Requests
   Customers must request a refund within 7 days of receiving the product. Any requests made after this period will not be accepted.

3. Non-Refundable Items
   Certain items may not be eligible for a refund, including but not limited to:

   • Clearance or sale items
   • Items that are customized or made-to-order
   • Gift cards or promotional items

4. Process for Refunds
   To initiate a refund, customers must contact our customer support team with their order details and reason for the return. Once the return request is approved, we will provide instructions on how to return the item. Refunds will only be processed after we have received and inspected the returned item.

5. Shipping Costs
   Shipping fees are non-refundable unless the return is due to a defective or incorrect item. The cost of return shipping is the responsibility of the customer, unless otherwise specified.

6. Refund Method
   Refunds will be issued via the original payment method. Depending on the payment provider, it may take 5-10 business days for the refund to be reflected in your account.

7. Damaged or Defective Items
   If you receive a damaged or defective item, please contact us immediately. We will arrange for a return or replacement at no additional cost to you.

8. Exchanges
   In cases where an exchange is requested instead of a refund, the process will follow similar steps. Exchanges are subject to product availability.

9. Refund Denial
   We reserve the right to deny a refund if the returned product does not meet the conditions outlined in this policy.